Knowledge base
Runbooks, design docs and postmortems, filed per application. Root-cause analysis cites them.
Shows up in RCA, Shift left, Alert triage
Applications
Name each one after the service RCA reports, so an incident on that service finds this knowledge and no other application’s
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Document sources
A repository’s docs directory or a Confluence space, pulled on demand. Syncing again is free — unchanged pages are never re-indexed
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