Alert Management

Where alerts go, who owes a response, and when to stay quiet — routing rules, SLA policies, and maintenance windows
Open alerts

37

-8
Breaching SLA

4

ack overdue
Routing rules

22

19 enabled
Windows active

2

suppressing

Routing rules

First matching rule wins. Test a rule against a recent alert before enabling it.

RuleScopeChannelsSeverityEscalates inStatus
Payments critical

priority 1

service=payments-apiPagerDuty · payments-oncallcritical14Enabled
ETL failures

priority 2

source in (talend, boomi)Slack · #data-engcritical31Enabled
Database degraded

priority 3

source=databaseSlack · #dbawarning9Enabled
AI cost spike

priority 4

type=ai.cost.anomalyEmail · finops@warning5Enabled
Stage noise

priority 5

env=stageSlack · #stage-alertsinfo212Enabled
Partner API escalation

draft

service=partner-apiServiceNow · L2critical0Disabled

No matching results

SLA policies

Acknowledgement and resolution targets by severity. Breaches escalate to the next tier automatically.

PolicySeverityAck withinResolve withinCompliance (30d)Status
Critical response

escalates to L2

critical5m1h92%At risk
High response

escalates to L2

high15m4h97%Meeting
Warning response

no escalation

warning1h1d99%Meeting
Info triage

no escalation

info1d5d100%Meeting

No matching results

Maintenance windows

Alerts matching a window are suppressed, not dropped — they stay queryable and resume routing when the window closes.

WindowScopeStartsEndsSuppressedStatus
Nightly ETL window

recurring · weekly

source in (talend, boomi)Daily 01:00 UTCDaily 04:00 UTC128Active
Payments DB failover

one-off

service=payments-api20 Aug 22:00 UTC21 Aug 02:00 UTC19Active
Apigee upgrade

one-off

gateway=org-apigee-prod24 Aug 06:00 UTC24 Aug 09:00 UTC0Scheduled
Stage refresh

completed

env=stage17 Aug 20:00 UTC18 Aug 02:00 UTC341Ended

No matching results

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